The data controller is Cenários, hereinafter referred to as Cenários.

You may contact us via email at contact@cenarios.pt.

Recipients of the Privacy Policy

This privacy policy applies to Clients, Suppliers, Partners, Application Users, and other external entities with whom Cenários establishes relationships.

How Cenários Obtains Your Personal Data

3.1 Telephone
Personal data of Clients, Suppliers, Partners, Application Users, and other external entities, provided through this communication channel.

3.2 Email
Personal data of Clients, Suppliers, Partners, Application Users, and other external entities.

3.3 Online Platform
Personal data (name, email, phone number, etc.) provided by filling out the contact form or other available forms.

Purpose of Data Processing

At Cenários, we will process your data in accordance with current personal data protection regulations, under Regulation (EU) 2016/679 of April 27, 2016 (GDPR), and Laws No. 58/2019 and No. 59/2019, manually and/or automatically, for the following purposes:

• Responding to inquiries, questions, or any requests made via email or through the available contact forms.

• Fulfilling legally established contractual obligations.

• Personalizing the content of communications, products, or services according to the Client’s interests.

Data Retention Period

Cenários will retain your data only for the duration of the contractual relationship and as long as there is mutual interest, and subsequently, for the legally established periods required to resolve possible liabilities arising therefrom.

If a request is made for data deletion — and where legally possible — the data will be erased using appropriate security measures to ensure pseudonymization or complete destruction.

Legal Basis for Data Processing

Performance of Contract / Legal Obligations
For service/product transactions, the collected data is mandatory for execution. Failure to provide such data makes the transaction impossible.

Consent
Whenever the company needs to use, store, or process personal data not strictly necessary for the execution of the contract or for purposes different from the original, the data subject’s consent will be requested.
Withdrawal of consent does not affect the performance of contracts already entered into.

ARCO Rights Response
To respond to the exercise of ARCO rights, inquiries, and complaints by the data subject.

Data Recipients

Cenários does not sell, under any circumstances, the data of Clients, Suppliers, Partners, Application Users, or other external entities to third parties.

We may share data with subcontracted companies that provide services to Cenários, under a contract that regulates access and use exclusively for the purposes described herein.

Data may also be communicated to Public Administrations and Authorities when required by law.

How Cenários Protects Your Data

Cenários declares that it has adopted all necessary technical and organizational measures to ensure the security and integrity of processed personal data, preventing its loss, alteration, or unauthorized access.

Your Rights Regarding Personal Data

You may exercise the following rights via email at contact@cenarios.pt:

• Right of Access: confirmation and access to the personal data we hold.

• Right of Rectification: correction or update of inaccurate or incomplete data.

• Right to Erasure (“Right to be Forgotten”): deletion of data when no longer necessary or when consent is withdrawn.

• Right to Restriction: temporary limitation of processing, retaining data only for claims or defense.

• Right to Data Portability: receipt of your data in a structured, machine-readable format, with the option to transfer it to another controller.

• Right to Object: objection to processing based on legitimate or public interest, including profiling.

• Right to Lodge a Complaint: with the Portuguese Data Protection Authority (CNPD) – Rua de São Bento, nº 148-3º, 1200-821 Lisbon, email: geral@cnpd.pt.

In compliance with current legislation, Cenários provides a Complaints Book in physical format at its premises and in electronic format, accessible via www.livroreclamacoes.pt. Clients may use this channel to submit complaints or suggestions related to our services, thus ensuring their right to participation and the continuous improvement of our activity.

Cenários is committed to responding to your request as soon as possible and within a maximum period of one month.